Category Archives: Business Management

Have clients or be right? The Seven Capital Sins before a claim

We’ve all heard that ‘the client is always right’ to what we could add … ‘according to him’. It is no less true that being in possession of reason is something relative and that is subject to various interpretations, but during these days of shopping and Christmas gifts I have had occasion to live (and sometimes suffer) that uncomfortable (and usually unpleasant) situation that is to have to claim for something that you are not satisfied with. I do not mean to make a change of article that you do not like, but to a claim for being dissatisfied and feeling disappointed with the acquired. It is in this situation where I frequently check (directly or indirectly) the large number of companies and businesses that insist on having to choose between having clients or being right in the discussion or the clash of the claim. Continue reading Have clients or be right? The Seven Capital Sins before a claim

2011 was the year that the internet catalyzed the appearance of new business models

2011 will go down in history as the year of development of new business formulas on the Internet, the constant growth of electronic commerce and the need for revision and innovation of the models adopted by online companies. The network has been a definitive alternative for the development and planning of companies. Continue reading 2011 was the year that the internet catalyzed the appearance of new business models

Who really benefits the deregulation of business hours?

It has been known a few days ago the intention of the Autonomous Community of Madrid to deregulate business hours. Any trade may have its doors open 365 days a year.

In order to make this decision, the regional government has based itself on the results of the application of this measure in the Zones of Great Tourist Influx and predicts that this liberalization would create more than 20,000 jobs. It also ensures that, by enabling this measure the opening on public holidays of large shopping centers, it would make it easier for customers to buy from small businesses in the area. Continue reading Who really benefits the deregulation of business hours?

Mobile commerce shoots up and takes cruising speed

Sales of mobile commerce are steadily increasing in the United States, thanks in part to the growing adoption of smartphones and mobile Internet, estimated to reach $ 6.7 trillion this year, which is only a small fraction of the total sales of retailers, has almost doubled compared to last year (91.4%). For the next year it is expected to increase another 73.1%, going to be 11.6 trillion dollars. Continue reading Mobile commerce shoots up and takes cruising speed

The decline of the collective shopping clubs

How many similar companies do you know? I have been thinking about writing this article for months because I have not been convinced by the business model of these collective buying clubs that have come strongly, and that raise doubts about its viability first, and second about the real benefits for the products and services of clients that must dynamite their pricing policy, and therefore reduce their margins enormously in order to be able to attract new consumers through attractive offers. Continue reading The decline of the collective shopping clubs

Online travel sales increase 50%

For the realization of this study, zanox has had data from some of its advertisers and has analyzed the behavior of online users when making their summer purchases on these websites.

Its technological platform allows you to analyze purchasing trends not only from different periods but also from different areas and brands. In this sense, it offers a detailed analysis of the travel sector. The study period includes the purchases made in the months of June and July 2011 and establishes a comparison with the same months of the previous year. Continue reading Online travel sales increase 50%

Internet users demand that the web 2.0 model be applied to electronic commerce

The rise of social networks encourages the socialization of users and their integration into groups with similar interests since sharing experiences makes users emotionally involved. These values ​​have reached the electronic commerce that has turned the consumption in a social act, propitiating between the new companies approaches to the capture of clients. “The phenomenon is seen as an added value for both merchants and buyers because a new way of interrelation opens up,” says CiudadMarket, the first social shopping channel. Continue reading Internet users demand that the web 2.0 model be applied to electronic commerce