The customer loyalty or what is the same look for the buy / recurrent contracting of products or services of a company by consumers, has a double advantage.
The first and most obvious, it is that we guarantee an upcoming sale to the same customer. The second and equally interesting, is that a loyal customer is a satisfied customer. According to a study by Nielsen, 92 percent of consumers take into account the views of relatives or friends when making a purchase decision. Therefore, investing in customer loyalty is also investing in attracting new customers.
Lower prices, very common practice in times of crisis to retain and attract new customers, does not guarantee loyalty. If we apply techniques loyalty to the first signs of economic recovery, customers can return to brands previously used. Continue reading 8 Ways to retain customers without getting into a price war
If loyalty in a physical store is difficult, even with the advantage of personalized service and personal encounter, in an online business it is immensely more difficult.
So should consider some methods that can help us retain our online customers and make us repeat. Continue reading The problem of loyalty to your customers online
Beginning and building success your own business might be overwhelming. Keeping in mind numerous entrepreneurs cringe at the negligible notice of drafting a business for success, planning the successful business growth it is an incredible activity to recover your business on track and to plan future development. All the more particularly, it drives you to guide out where you are presently, where you have to go and above all how you want to get there. If you are a first time entrepreneur. Continue reading 5 Important Questions Every Business Needs To Answer About Its Customers