When you own a motor trade business, it is vital to be adequately insured against risks such as theft or damage. Motoring trade insurance offers key protection for your business, whether you fit accessories, carry out mechanical repair work, valet cars, or sell them. This specialist insurance is broken down into road risks insurance and liabilities insurance.

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About road risks insurance

This is the core part of any motor trade insurance. For some businesses – smaller operations or those that operate on a part-time basis – it can be sufficient on its own. It provides the level of insurance cover that is required by law for anyone who drives a car. However, this type of insurance is restricted o the use of trading purposes and is only applicable to the driver named under the policy.

This type of insurance offers a blanket level of insurance for any vehicle that the named individual drives for the purposes of trade. It can also cover third-party, fire and theft risks as you wish, with options to add comprehensive cover. The cover can also be extended for test drives if you sell cars to customers and offer this feature.

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Liability insurance

There are various situations in which a motor trade business can be held financially liable for a customer’s loss – both physical and financial – even if they are a small business and only work part-time or occasionally. Compensation costs can be quite heavy in the event of a customer court win, so public liability insurance is usually built into insurance packages for the motor trade. Learn more at sites like quotemetoday.co.uk/motor-trade-insurance

This provides indemnity against any claims that are successfully made by your customers, along with any neighbours or members of the public who could sustain an injury to themselves or their property as a result of your business operation.

Typically, this level of cover is at least £1 million in value. However, if you employ staff at your business, you must ensure that your employer liability insurance is at least worth £5 million, which is in line with the law.

Last but not least, it is also possible to incorporate insurance cover for your specialist tools and equipment to further safeguard your business and the customers who use it.

Excellence in Customer Service Is Key

For restaurant owners, excellence in customer service is key to the success of your business. When visitors come to your restaurant to dine, they will want to feel welcomed and special. The staff should be respectful and polite while providing an excellent meal. This will be the memory they cling to when deciding to eat out, and if you have served them a sumptuous plate of food, they will return time and time again. Dissatisfied customers refuse to return to restaurants if they have had a bad experience, especially with poor-quality meals and negative customer service.

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While food is the important element, it is the overall experience that diners will assess. Those who work in hospitality should keep the focus on the customer, and everything should be done to please the diner. It’s important to greet the diners using respectful titles – sir and ma’am are appropriate to the setting.

Attention should be paid to what they ask for, and servers should be familiar with the menu. When taking the order, it should be repeated back to ensure everything has been taken down correctly.

It’s important not to make your diners wait. If they have to constantly glance at the clock, they will become irritated and hungry. According to The Morning Advertiser, the practice of eating out is increasing, so that means more pressure on the hospitality industry to demonstrate high levels of service and customer care.

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Sparkling Cutlery Shows Attention to Detail

Always make sure there is adequate cutlery. Restaurant Cutlery such as that from http://www.heritagesilverware.com/, which sparkles under the lighting, will show diners the standards to which the restaurant adheres.

And as soon as a problem arises, whether it’s to do with the quality of the food or a misunderstanding with the bill, it’s customary to rectify it as soon as possible. That means issuing perhaps a complimentary voucher or a round of free drinks, depending on the nature of the problem. If the problem is the fault of the restaurant, it’s important to stay calm and keep up eye contact. Always watch body language and make sure your actions aren’t demonstrating disapproval of the customer.

Customer comment cards and free Wi-Fi are also small additions which enhance the dining experience for the customer.